Frequently Asked Questions
Everything you need to know about your fitness journey with Horizon Fitness.
What are the shipping options for heavy gym equipment?
We offer standard curbside delivery and premium white-glove assembly services for all treadmills and weight racks. Shipping times typically range from 5-10 business days depending on your location.
Do your products come with a manufacturer warranty?
Yes, all Horizon Fitness equipment includes a standard 2-year warranty on parts and a lifetime warranty on structural frames. Extended protection plans are available at checkout.
What is your return policy for fitness gear?
We offer a 30-day risk-free trial. If you are not satisfied with your purchase, you can return it for a full refund, though return shipping fees for oversized items may apply.
Do you offer financing or payment plans?
We partner with several financing providers to offer 0% APR payment plans for qualified buyers, allowing you to pay for your gym equipment in monthly installments.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our logistics partner's portal for real-time updates.
Is assembly required for the cardio machines?
Most machines require some assembly. We provide detailed digital manuals and video tutorials, or you can opt for our professional in-home assembly service during the checkout process.