Returns & Exchanges
At Horizon Fitness, we are committed to your fitness journey and offer a 30-day satisfaction guarantee to ensure your equipment meets your training goals. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges on all high-performance gear.
Initiate Your Request
Contact our customer support team or log into your account portal within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare the Equipment
Disassemble the equipment if necessary and pack it securely in its original packaging, ensuring all manuals, hardware, and accessories are included.
Schedule Pickup or Shipping
Affix the provided return label to the box; for large cardio equipment, we will coordinate with a freight carrier to schedule a convenient curbside pickup.
Inspection and Refund
Once our technicians inspect the returned item for quality assurance, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing